Regulatory & Legal

Below you will find some of our Regulatory and Legal information. Please feel free to contact us if you require further information or have any questions.

1. DISCLAIMER

The information contained in this website contains opinions and indicators only, which are not intended to be relied upon to make business decisions. TAM Asset Management International Limited makes no warranties, representations or undertakings about (1) the content of this website or (2) the content of any other website referred to or accessed by hyperlink. Whilst we will endeavour to maintain our on-line services, we cannot guarantee that this website will always be accessible to you, nor can we guarantee that services provided by this website will not be interrupted. Furthermore, whilst we operate strict internal procedures regarding the integrity of the website, we also cannot promise that any information that you may download or copy will be error or virus free. For the avoidance of doubt, we disclaim responsibility for any damages that may be caused to you as a result of using this website as well as any damages third parties may cause to you by your use of this website resulting from a breach of website security.

2. SOCIAL MEDIA POLICY

The Information contained on TAM International's Twitter page or Facebook page that is provided by TAM Asset Management International Limited is for informational purposes only and should not be considered as investment advice or a recommendation to invest in any particular security, strategy or investment product. TAM International is not engaged in rendering any tax, legal or accounting advice. Please consult with a qualified professional for this type of advice

TAM Asset Management International Limited is not affiliated with Twitter or Facebook and has no responsibility for its operations and services or for other Twitter/Facebook service sites. TAM Asset Management International Limited reserves the right to block any follower who posts content that is deemed inappropriate or offensive or constitutes a testimonial, advice, recommendation or advertisement for securities, products, or services or is promotional in nature. TAM Asset Management International Limited also reserves the right to block followers whose Twitter or Facebook page(s) contains offensive or inappropriate content or serves as a promotional site.

TAM Asset Management International Limited is not responsible for content that third parties post, upload, distribute or otherwise transmit via Twitter or Facebook.

Any reliance you place on information posted on Twitter or Facebook is at your own risk.

Please do not include personal or account information in Tweets, Retweets, Posts or Direct Messages. TAM Asset Management International Limited is not responsible for the terms of use or privacy or security policies at this site. Use of this site is at your own risk.
Follow TAM on Twitter

3. CONFLICT OF INTEREST POLICY

The purpose of the conflict of interest of policy is to protect TAM Asset Management International Limited (“the Company”) interests when it is contemplating entering into a transaction or arrangement that might benefit the private interest of an officer or director of the Group or might result in a possible excess benefit transaction. This policy is intended to supplement but not replace any applicable Mauritian Laws governing conflict of interest.

You can download and read our full Conflict of Interest Policy here.

4. MAKING A COMPLAINT

WHAT DO I DO IF I HAVE A COMPLAINT?
To benefit all TAM International clients, we have a complaints handling procedures in place to ensure that all complaints are handled fairly, consistently and promptly. Should a complaint occur, we would appreciate the opportunity to resolve any problems or difficulties for you. If you have a complaint against TAM, you should make the complaint directly to us either by letter, email or telephone.

All complaints should be addressed to the Complaints Department using the following contact details:

Compliance Department
TAM Asset Management International Limited
Nexteracom Tower 1
Ebene, 72201
Mauritius
Telephone : +230 454 6400
Email : compliance@tamint.com

WHAT INFORMATION SHOULD I PROVIDE?
To help us deal with your complaint quickly and efficiently, it would help us if you included the following information:

Account reference number
Name
Address
Contact telephone number
Clear details of your complaint, including any former communications you have had concerning the issues you are raising.

WHAT HAPPENS NEXT?
If we are unable to resolve your complaint by the next business day following receipt and it involves an allegation that you have suffered, or may suffer, financial loss, material distress or material inconvenience, the following procedures will apply:

Within five business days of receiving your complaint, we will provide you with a letter acknowledging receipt.
Your complaint will be investigated by an individual of sufficient competence who, where appropriate, has not been directly involved in the matter which is the subject of the complaint.
We aim to provide you with a full response within four weeks of receiving your complaint. In the unlikely event that you are not happy with our initial response we will ask you to let us know so we can investigate further. Where, due to the complexities of a complaint, we are unable to provide you with a full response within four weeks, we will let you know, and we will aim to provide our final response within eight weeks. If TAM is still not in a position to make a final response at that time, we will advise you of the reasons for the delay along with an indication as to when we expect to provide a detailed response.

5. MAKING A COMPLAINT - SOUTH AFRICA

COMPLAINT HANDLING AND COMPLIANCE QUERIES

Compliance Officer
If you have a complaint or a compliance related query, please do not hesitate to contact our Compliance Officer:

Name: Mr Leonardo d’Onofrio
Company: Oracle Compliance (Pty) Ltd
Physical Address: Suite 3A, 5 Fricker Road, Illovo, Sandton, 2196, South Africa
Telephone: (011) 100 2551
Fax: 086 664 8448
Email: leonardo@oraclecompliance.com

FAIS Ombud
Should a complaint not be resolved to your satisfaction, you may forward such complaint to the Office of the FAIS Ombud for Financial Services Providers:

Name: FAIS OMBUD
Physical Address: Sussex Office Park, Ground Floor, Block B
473 Lynnwood Road, Corner Lynnwood Road and Sussex Avenue, Pretoria, 0081, South Africa
Postal Address: PO Box 74571, Lynwood Ridge, 0040
Telephone: 012 762 5000/ 012 470 9080
Email: info@faisombud.co.za

Please note that, if you wish to lodge a complaint with the FAIS Ombud against the FSP or our representatives, you will need to show that you have already attempted to resolve the matter directly with the FSP first.

6. TREATING CUSTOMERS FAIRLY

The principle of Treating Customers Fairly aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry.

At TAM our ethos has always been to put the customer first and we pride ourselves on the service we provide. With the regulators call for the industry to focus on consumer outcomes and TCF this has been cemented into our daily operations.

We believe that, by making TCF a core element of our business culture, it will add protection to our clients and instil a peace of mind that is vital in sustaining a successful working relationship. Therefore, we welcome any feedback as it allows us to see the business from another perspective and tailor our operations in a manner that will benefit our customers

If you would like to comment on any aspect of your dealings with TAM, please email us at: compliance@tamint.com